Prices, taxes and customs
All prices are in euros.
All prices include VAT 24 %, or in case of some printed products 10%.
If you live outside the EU, you might have to pay customs tax. The amount of tax depends on the legislation of your country and on the total cost of your order. For more information, please contact customs authorities of your country.
We use PayPal as our main payment method.
The receiving party of your order is company The Sinister initiative. When ordering from the Sinister Initiative store, your PayPal transaction will show as paid to "SINISTER" on your bank or credit card statement.
PayPal is a secure way of paying us by credit card or other forms of payment. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.
If PayPal doesn't suit you, please contact us at [email protected].
Shipping times and prices
We ship worldwide.
All orders are shipped within 5 (five) working days after we have received your order.
After shipping has been completed, delivery takes up to 10 working days within Europe and up to 20 days to the rest of the world. Please note that during holiday seasons such as Christmas, Easter, Midsummer and New Years Eve it might take more days for delivery than usual due to the differing bank holidays in different countries.
You will receive a notification e-mail from our shipping department when your order is shipped, or in case of pre-order products you will receive an order receival confirmation with further data on the expected shipping date of your order.
Shipping costs will be added to your order at checkout after you have chosen your country from the shopping cart drop down menu.
The cost varies depending on your country of residence. The costs are based on the actual shipping costs to your country added with our packing and service costs.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use PayPal for payments, you can read more about how PayPal uses your Personal Information here: https://www.paypal.com/us/webapps/mpp/ua/privacy-full.
We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].
All purchases are final.However, if you have received a faulty or wrong product, e-mail us at [email protected] with the following info included to receive instructions on how to proceed:
- what you wish to return or exchange,
- reason for returning the product,
- state whether you want the product(s) replaced or your money back.
Please note: this goes only for orders where we have sent you the wrong or a faulty product. We do not refund or change orders when the customer himself / herself has ordered a wrong product.
When you complete an order through our webshop you agree to follow our store policies.
All prices and products are subject to change.
All photos, texts and products on The Sinister Initiative website are (c) The Sinister Initiative.
About the shop
The shop engine is provided by Big Cartel
All products in The Sinister Initiative store are official, label approved products. The shop is run by people working with the label.
The Sinister Initiative is a registered trademark of The Sinister Initiative.
For more information and questions please e-mail us at [email protected].